Subscription Policy

We offer subscription plans across different durations and meal types (weekly or monthly plans covering breakfast, lunch, dinner, or combinations of these), as listed on our Platform. Plan details, pricing, and inclusions are shown at the time of subscribing and may be updated periodically.

Each subscription plan has a defined delivery schedule and time window, communicated to you when you subscribe. Deliveries are made in line with this schedule, subject to the terms of our Delivery Policy.

You may pause your subscription for a specific period, such as during travel, by notifying us at least 12 to 24 hours before your next scheduled delivery. Paused days are not charged and can be resumed as per your instructions, or automatically at the end of the pause period with carry forward days.

You may skip an individual delivery within your subscription by notifying us at least 12 to 24 hours before the scheduled delivery time. Skipped deliveries are not charged for that day, and the meal credit is adjusted or carried forward as per your plan's terms.

You may update your delivery address for future deliveries by contacting our support team or updating it on the Platform, with at least 12 to 24 hours advance notice. Address changes are subject to serviceability; if your new address falls outside our delivery areas, we will let you know your options, including pausing or cancelling your subscription.

If you or your authorized representative is unavailable to receive a scheduled delivery and the delivery attempt fails despite reasonable efforts by our team, that day's delivery is treated as completed for billing purposes, unless you had already notified us in advance under Pause and Resume or Skip Delivery above.

You may cancel your subscription at any time by contacting our support team or through the Platform. Cancellation takes effect from the next billing or delivery cycle; any deliveries already scheduled or in preparation will still be fulfilled and charged as per standard terms.

Subscriptions do not currently renew automatically and must be manually renewed by you at the end of your plan period. We plan to introduce auto-renewal in the future; when we do, you will be notified in advance and given the option to opt out of auto-renewal at any time.

Refunds for unused or undelivered days within an active subscription — excluding days you skipped or paused, and excluding days affected by circumstances under Section 9 of our Delivery Policy — are calculated on a pro-rata basis and processed in line with our Refund Policy.